Return & Refund Policy

At gamescases.uk, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return and refund policy below.

1. Incorrect Items Received

If you receive incorrect items (i.e., items that differ from your original order):

We take full responsibility for the error.
We will arrange for the incorrect items to be collected from your specified address.
Correct replacements will be shipped promptly at no additional cost to you.
All associated shipping charges (collection and redelivery) will be covered by gamescases.co.uk manage by Vision Warehouse.

2. Wrong Items Ordered by the Customer

If you mistakenly order the wrong items:

You are responsible for the return shipping costs.
Items must be returned in unused and unopened condition.
Replacements will be sent once we receive and inspect the returned goods.
You are responsible for any shipping costs associated with sending the replacement items.
We are not liable for goods that are lost, stolen, or damaged during return transit.

3. Change of Mind (Unwanted Items)

If you no longer require the items you ordered:

You may return them within 7 business days of delivery.
Return shipping costs must be covered by the customer.
If we are required to collect the items, a collection fee will apply.
Original shipping charges are non-refundable. If free shipping was applied, we may deduct the equivalent shipping cost from your refund.
A restocking fee may apply for large quantity returns.
Contact us prior to returning items for clarification and return authorization.

4. Non-Returnable Items

Please note that the following items are non-returnable: